Warranty Service

Comprehensive Warranties That Meet Your Expectations

Choosing SOPREMA is a guarantee of reliability.

To attest to the unique performance of its products, SOPREMA offers you a complete warranty program that lives up to its reputation and expertise. Whether it’s roofs, walls, foundations, or civil engineering structures, you can select the coverage that best suits your needs and leaves you worry free.

Roofs

Whether for a new project, reroofing work, or the installation of a SOPRANATURE system, the SOPREMA Warranties are among the most attractive roofing warranties in the industry.

They have the advantage of being non-regressive, and provide complete protection against any manufacturing or installation defect. It should be noted that only the MAMMOUTH ALTITUDE and PLATINUM Warranties provide complete protection against any manufacturing AND installation defect causing leaks.

MAMMOUTH ALTITUDE Warranty

Includes a Drone Inspection Service

The MAMMOUTH ALTITUDE Warranty is more than a warranty on materials and labour quality. Discover in detail the different services it includes to give you true peace of mind: inspection and detection of water infiltration, infrared thermography, 3D modeling of buildings, and much more.

Warranty Period Offered (depending on the membranes selected):

Discover the MAMMOUTH ALTITUDE Warranty

Systèmes extensifs pour toitureSystèmes extensifs pour toiture

MAMMOUTH PLATINUM Warranty

Applicable to New Roof

The MAMMOUTH PLATINUM Warranty only covers new roofs and is non-regressive. It provides complete protection against any SOPREMA product manufacturing or installation defect causing leaks.

Warranty Period Offered
(depending on the membranes selected):

To apply for the MAMMOUTH PLATINUM Warranty, please contact your representative.

MAMMOUTH GENERATIONS Warranty

Applicable to Existing Roofs

The MAMMOUTH GENERATIONS Warranty only applies to the covering or reroofing of existing roofs and is non-regressive. It provides complete protection against any SOPREMA product manufacturing or installation defect causing leaks.

It should be noted that a drone inspection will be carried out for the MAMMOUTH ALTITUDE GENERATIONS Warranty.

Warranty Period Offered
(depending on the membranes selected):

To apply for the MAMMOUTH GENERATIONS Warranty, click here.

MAMMOUTH SOPRANATURE Warranty

Applicable to Roofs Covered by the MAMMOUTH ALTITUDE or PLATINUM Warranty

Unique on the market, the MAMMOUTH SOPRANATURE Warranty provides peace of mind to owners who invest in a vegetated roof system. It covers the replacement of the SOPRANATURE revegetation system components supplied by SOPREMA.

Under this warranty, if repairs are required due to water infiltration covered by the MAMMOUTH ALTITUDE or PLATINUM Warranty, SOPREMA will provide the owner with the materials and labour to remove and reinstall the SOPRANATURE vegetated system.

Warranty Period Offered
(depending on the membranes selected):

up to twenty-five years depending on the MAMMOUTH ALTITUDE or PLATINUM warranty selected.

To apply for the MAMMOUTH SOPRANATURE Warranty, click here.

MAMMOUTH PLUS Warranty

Cover Manufacturing Defects Only

The MAMMOUTH PLUS Warranty covers water infiltration caused by one or more imperfections in the SOPREMA system components. If applicable, SOPREMA will pay the cost of materials and labour to replace the defective membrane and all other contaminated components of the roofing assembly.

Warranty Period Offered
(depending on the membranes selected):

To apply for the MAMMOUTH PLUS Warranty, please contact your representative.

Material Warranty Certificate

Materials – Roofing Products warranties cover the manufacturing quality only and apply to accessory products other than reinforced roofing waterproofing membranes. See the list of eligible products in the following certificate.

Materials – Roofing Membranes warranties cover the infiltration of water caused by a manufacturing defect of the membrane and apply only to reinforced waterproofing roofing membranes. See the list of eligible membranes in the following certificate.

Preventive Maintenance of Your Roof

Preventive inspections should be performed at least twice a year. Preventive maintenance of your roof is essential to ensure the long-term performance of its waterproofing system.

Download our Preventive Maintenance Guide, which is intended to serve as a reminder of the elements to be checked during preventive maintenance.

You can make a copy for each visit.

As the owner, it is your responsibility to carry out these inspections, or have them carried out, every year. Preventive inspections should be performed at least twice a year, ideally in the fall and at the end of winter. It is also recommended to do so following major climatic events including heavy rain, freezing rain, and high winds. You can request the services of qualified workers such as roofing contractors, inspection firms, or any industry professional to conduct these inspections for you.

Preventive inspections can also be performed by your own maintenance staff or by anyone authorized by you. We recommend that you document these inspections and keep the observations with your warranty certificate. If leaks are observed during the period covered by your warranty, be sure to notify SOPREMA in writing, addressed to the Technical Department at 1688, rue J.B.Michaud, Drummondville, Québec, J2C 8E9, and directed to the attention of the agent or the warranty agent, within thirty (30) days of discovering the leak.

Walls

SOPREMA offers a complete selection of high-performance products for walls. Our air/vapour barrier membranes, as well as our vapour-permeable air-barrier membranes, play a key role in waterproofing the building envelope. SOPREMA offers five- or ten-year warranties covering the manufacturing quality of accessory products and manufacturing defects in membranes causing water infiltration.

Material Warranty Certificate

Materials – Wall Products warranties cover the manufacturing quality only and apply to accessory products other than wall waterproofing membranes. Eligible SOPREMA products are sealants and mastics as well as thermal fasteners.

Materials – Wall Membranes warranties cover water infiltration caused by a manufacturing defect of the membranes and apply only to wall waterproofing membranes. The eligible membranes are SOPREMA SOPRASEAL air/vapour barrier membranes and vapour-permeable air-barrier membranes.

Foundations

Our waterproofing products for foundations are synonymous with performance and durability. SOPREMA offers five- or ten-year warranties covering the manufacturing quality of accessory products and manufacturing defects in membranes causing water infiltration.

Material Warranty Certificate

Materials – Below-Grade Products cover the manufacturing quality only and apply to accessory products other than below-grade waterproofing membranes. The eligible SOPREMA products are sealants and mastics, as well as drainage panels, filter cloths, capillary mats, empty caissons, and similar accessories.

Materials – Below-Grade Membranes warranties cover water infiltrations caused by a manufacturing defect of the membranes and apply only to below-grade waterproofing membranes. See the list of eligible membranes in the following certificate.

Any questions?

Our experts are there to support you with your projects.

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