Privacy Policy and Personal Data Management

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

The purpose of this Privacy and Personal Data Management Policy is to demonstrate SOPREMA Canada's commitment to privacy protection and to inform you of the types of personal information we collect and use, particularly through our website. It also explains the purposes of this collection and use and describes how we use cookies and similar technologies.

This policy applies to all personal information we collect or receive from any source. Personal information is data that identifies an individual. This information may include, but is not limited to, name, mailing address, telephone number, email address and financial information.

In most cases, we will collect personal information about you when you purchase or communicate with us about one of our products, services, or warranties. In addition, we collect personal information through forms, as well as your interaction with our website. As discussed in the next section, we also use cookies and browsing logs to gather information about you.

Your personal information is collected through the following form:

  • Website Registration Form.

We use the information thus collected for the following purposes:

  • Order tracking.

  • Information and promotional offers.

  • Statistics.

  • Contact information.

Your information is also collected through the interaction between you and our website as follows:

  • Comments.

We use the information thus collected for the following purposes:

  • Information and promotional offers.

  • Statistics.

  • Contact information.

Your personal information is also collected through the form in the section:

  • Careers.

Your data will be transmitted to our recruitment platform and will be used as part of the hiring process of the position for which you have applied.

To ensure that all browsing functions on all SOPREMA websites are fully functional, your computer and the sites’ servers exchange certain technical data. This data is fragmented and cannot be used to identify you.

Cookies are small text files that are downloaded and saved in the memory of the device you are using to view certain pages on a website.

Cookies are used for:

  • Updating and optimizing our websites to adapt to your browsing habits and needs

  • Preventing ads from being shown to you more than once.

SOPREMA and its service providers use Google Analytics to analyze how SOPREMA digital platforms are used, in order to compile statistics and to improve the websites. Cookies are used to collect the following data:

  • Your IP address.

  • Your Internet service provider.

  • Your browsing session date and start and end times.

  • Your browser language.

  • Your region or municipality, determined through Your IP address.

  • Your browser type and version.

  • Your operating system type and version.

  • Your device type and model (phone, tablet, or computer).

  • The domain of the previous site you visited.

  • The address of the pages you visited on SOPREMA websites.

  • Your activity (e.g., clicking, scrolling) on SOPREMA websites.

  • The point of entry (banner, email, social network, print publication, advertiser’s website) to Your visit.

  • Your customer type.

  • Your customer category.

  • The screen resolution on your device.

SOPREMA and its service providers may also use this data to develop, improve or commercialize its products and services. This data is collected and stored by Google on servers that may be located outside of Canada.

SOPREMA protects confidential information provided by users consulting its website and will not transfer personal information for distribution or resale for commercial purposes.

In certain situations, your personal information may be transferred, processed, and stored by a third party located outside Quebec or Canada under service agreements. Our service

providers are required to provide the same level of protection as we provide and are committed to using your information only for the purposes set out in our agreements.

The information contained in our e-mails is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive a message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender.

We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify or delete the information pertaining to them.

Here is the procedure to exercise this right:

  • Select the Unsubscribe option at the bottom of SOPREMA emails.

  • Visit the section of the website allowing you to modify your personal information by completing the newsletter subscription form.

The personal information we collect is stored in a secure environment. Only SOPREMA employees with a professional need consistent with the purposes for which the information is used have access to personal information, and only to the extent necessary to perform their duties. Our staff members are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL protocol.

  • Access management – Authorized person.

  • Access management – Person concerned.

  • Computer backup.

  • Username and password.

  • Security system.

We are committed to maintaining a high degree of confidentiality by using the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers total security, some risk is always present when using the Internet to share personal information.

We will retain your personal information for as long as necessary for the purposes for which it was collected and as permitted by law. Personal information will be stored in confidential and secure databases. When personal information is no longer required, it will either be securely destroyed or irreversibly anonymized.

We are committed to complying with all applicable legislation in Canada and more specifically in Quebec, including:

  • Act respecting the protection of personal information in the private sector (RLRQ c P-39.1)

  • Act to modernize legislative provisions as regards the protection of personal information (SQ 2021, c 25)

We are committed to offering you opting out and opposition rights regarding your personal information.

The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of opting out is the possibility offered to Internet users to request that their personal information no longer appears, for example, in mailing lists.

Here is the procedure to exercise these rights:

Select the Unsubscribe option at the bottom of SOPREMA emails.

SOPREMA Canada reserves the right to modify this policy at any time and without notice. The privacy policy published on this website shall be deemed to be the current policy.

To find out what personal information we hold about you or if you have concerns about your personal information, please do not hesitate to contact our Privacy Officer:

Data Governance Officer
1688 Jean-Berchmans-Michaud Street
Drummondville (Québec) J2C 8E9

For comments and questions about this section, please contact us by email at the following address:

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