Privacy Policy and Personal Data Management

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

• First name
• Address
• Postal or zip code
• Email address
• Telephone/fax number

We collect personal information through forms, as well as your interaction with our website. As discussed in the next section, we also use cookies and browsing logs to gather information about you.

Your personal information is collected through the following form:

• Website Registration Form

We use the information thus collected for the following purposes:

• Order tracking
• Information and promotional offers
• Statistics
• Contact information

Your information is also collected through the interaction between you and our website as follows:

• Comments

We use the information thus collected for the following purposes:

• Information and promotional offers
• Statistics
• Contact information

To ensure that all browsing functions on all SOPREMA websites are fully functional, your computer and the sites’ servers exchange certain technical data. This data is fragmented and cannot be used to identify you.

Cookies are small text files that are downloaded and saved in the memory of the device you are using to view certain pages on a website.

Cookies are used for:

• Updating and optimizing our websites to adapt to your browsing habits and needs
• Preventing ads from being shown to you more than once

SOPREMA and its service providers use Google Analytics to analyze how SOPREMA digital platforms are used, in order to compile statistics and to improve the websites.Cookies are used to collect the following data:

• Your IP address
• Your Internet service provider
• Your browsing session date and start and end times
• Your browser language
• Your region or municipality, determined through Your IP address
• Your browser type and version
• Your operating system type and version
• Your device type and model (phone, tablet or computer)
• The domain of the previous site you visited
• The address of the pages you visited on SOPREMA websites
• Your activity (e.g., clicking, scrolling) on SOPREMA websites
• The point of entry (banner, email, social network, print publication, advertiser’s website) to Your visit
• Your customer type
• Your customer category
• The screen resolution on your device

SOPREMA and its service providers may also use this data to develop, improve or commercialize its products and services. This data is collected and stored by Google on servers that may be located outside of Canada.

SOPREMA protects confidential information provided by users consulting its website and will not transfer personal information for distribution or resale for commercial purposes.

If you no longer wish to receive marketing communications from us, you may unsubscribe at any time by clicking on the link located at the bottom of all our promotional messages.

The information contained in our e-mails is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive a message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notif the sender.

We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify or delete the information pertaining to them.

Here is the procedure to exercise this right:

• Select the Unsubscribe option at the bottom of SOPREMA emails.
• Visit the section of the website allowing you to modify your personal information by completing the newsletter subscription form. 

The personal information we collect is stored in a secure environment. Our staff members are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

• SSL protocol
• Access management – Authorized person
• Access management – Person concerned
• Computer backup
• Username and password
• Firewall

We are committed to maintaining a high degree of confidentiality by using the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers total security, some risk is always present when using the Internet to share personal information.

We are committed to complying with the laws of Canada set out in the following legislation:

• Loi 25 – Nouvelles dispositions protégeant la vie privée des Québécois (Law 25 – New provisions protecting the privacy of Quebecers)
• Canadian Personal Information Protection and Electronic Documents Act

We are committed to offering you opting out and opposition rights regarding your personal information.

The right of opposition is the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of opting out is the possibility offered to Internet users to request that their personal information no longer appears, for example, in mailing lists.

Here is the procedure to exercise these rights:

Select the Unsubscribe option at the bottom of SOPREMA emails.

For comments and questions about this section, please contact us by email at the following address: infomarketing@soprema.ca.