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Warranties

Choosing SOPREMA is a guarantee of reliability. As a testimony to the trusted performance of its products, SOPREMA offers you a complete warranty program that lives up to its reputation and expertise. You simply choose the level of protection you require to ensure your total peace of mind.

SOPREMA MATERIAL Warranty

Any roof waterproofing membrane purchased comes with a 10-year MATERIAL warranty for membranes. As for building envelope solutions – such as SOPRASEAL air and vapour barriers and COLPHENE foundation waterproofing membranes – they come with a 5-year MATERIAL warranty.

MATERIAL Warranty

General Conditions

Extending Your Roofing Warranty

Whether for a new project, repair works or the application of a SOPRANATURE system, our PLATINUM Warranties are among the most interesting roofing warranties in the industry. With the added advantage of not being pro-rated, they provide complete protection against manufacturing or installation defects causing leaks*. Depending on the selected membranes and your needs, PLATINUM Warranties offer five, ten, fifteen or twenty years of coverage.

SOPRANATURE Warranty

Please contact your regional office for the Platinum warranty request procedure.

A PRIVILEGE Warranty for Unique Products

The PLATINUM PRIVILEGE Warranty applies only to SOPREMA’s High Performance waterproofing membranes. Equipped with composite reinforcement, these membranes offer superior strength. In order to demonstrate their superior durability, SOPREMA offers its PLATINUM PRIVILEGE Warranty for the price of a regular PLATINUM Warranty, but for a longer period of up to 20 years.

Preventive Maintenance

A routine preventive maintenance program is fundamental to the long-term performance of the waterproofing system of your roof. You, as the Owner, are responsible for completing or having someone complete these inspections each year. Preventive inspections should be conducted at least twice a year, ideally in the fall and at the end of winter. It is also recommended that you carry out an inspection after major weather events, such as heavy rains, ice storms and strong winds.
You can ask skilled professionals, such as roofing contractors, inspection firms or any industry experts, to inspect your roof for you. Preventive inspections may also be carried out by your own maintenance staff or anyone that you authorize to do so. We recommend that you document these inspections and keep observations filed with your warranty certificate. If leaks are found during the period covered by your warranty, be sure to notify SOPREMA in writing at 1688, rue J.-B.-Michaud, Drummondville, Québec, J2C 8E9 to the attention of the warranty agent, Technical Service, within eight (8) days of the discovery of the leakage.
You will find attached a preventive maintenance checklist, which can be used as a reminder of the items to be checked during preventive maintenance. You can make a copy for each servicing.

Preventive Maintenance Guide


Warranties - Roofing Covering Charges Workmanship Acceptable products

ROOFING MATERIALS

PRODUCTS (5 years) Material No N/A One or more of the following: roof coating (SOPRALASTIC 124 ALU) and sealer
PRODUCTS (10 years) Material No N/A One or more of the following: roof coating (R NOVA PLUS), roof underlayment membranes and eaves protection, liquid membranes, support panels, insulation boards, adhesives, DEPCO accessories (drains, vents and goosenecks), SOPRANATURE accessories and pitch pocket filler
PRODUCTS (20 years) Material No N/A Insulation boards
MEMBRANES (10 years) Material No N/A Roof waterproofing system that must include sheet membranes or reinforced liquid membranes

PLATINUM

PLATINUM (5, 10 and 15 years) Material and workmanship Yes PAQ+S network roofing contractors Classic* roof waterproofing system that must include sheet membranes or ALSAN RS reinforced liquid membranes and may include support panels, insulation boards, DEPCO accessories (drains, vents and goosenecks), adhesives
PLATINUM PRIVILEGE (15 and 20 years) Material and workmanship Yes PAQ+S network roofing contractors High Performance* roof waterproofing system that must include sheet membranes and may include support panels, insulation boards, DEPCO accessories (drains, vents and goosenecks), adhesives

PLATINUM GENERATIONS

PLATINUM GENERATIONS (10 years) Material and workmanship Yes PAQ+S network roofing contractors Classic* roof waterproofing system that must include sheet membranes and may include support panels, insulation boards, DEPCO accessories (drains, vents and goosenecks), adhesives
PLATINUM GENERATIONS PRIVILEGE (15 years) Material and workmanship Yes PAQ+S network roofing contractors High Performance* roof waterproofing system that must include sheet membranes and may include support panels, insulation boards, DEPCO accessories (drains, vents and goosenecks), adhesives

PLATINUM SOPRANATURE

PLATINUM SOPRANATURE (5, 10 and 15 years) Material and workmanship Yes PAQ+S network roofing contractors Classic* roof waterproofing system that must include sheet membranes or ALSAN RS reinforced liquid membranes and may include support panels, insulation boards, DEPCO accessories (drains, vents and goosenecks), adhesives and that also must include a full SOPRANATURE accessory system
PLATINUM SOPRANATURE PRIVILEGE (15 and 20 years) Material and workmanship Yes PAQ+S network roofing contractors High Performance* roof waterproofing system that must include sheet membranes and may include support panels, insulation boards, DEPCO accessories (drains, vents and goosenecks), adhesives, and that also must include a full SOPRANATURE accessory system

*Classic: Membranes from the SOPRALENE, ELASTOPHENE and SOPRABASE lines
*High Performance: COLVENT, SOPRAPLY, UNILAY, SOPRAFIX, COLPLY, SOPRASMART, XPRESS BOARD, SOPRASTAR HD GR and SOPRALENE STICK HR GR


Warranties - Building envelope Covering Charges Workmanship Acceptable products
Products (5 years) Material No N/A SOPREMA Products

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